Privacy Policy

We collect personal information that you voluntarily provide when you use our services or contact us, including:

• Contact details - full name, mobile number, email address and delivery address.
• Service details - the type of laundry or dry cleaning service you request, pickup and delivery preferences, and any special care instructions.
• NDIS information - where applicable, your NDIS participant number and plan manager details for direct billing purposes.
• Communication records - the content of enquiries, messages and correspondence you send us.
• Usage data - information about how you interact with our website, including device type, browser, pages visited and cookies, collected automatically.

We collect and use your personal data primarily for service delivery and marketing purposes, including:

• Providing and managing your laundry pickup, delivery and dry cleaning services.
• Processing bookings, quotes and enquiries.
• Marketing - sending you promotional offers, discounts, newsletters and service updates. This includes our first-order discount code and ongoing promotions.
• NDIS plan management and direct billing to your plan manager.
• Improving our website, services and customer experience.
• Responding to your questions and providing customer support.
• Complying with our legal and regulatory obligations.

By submitting your details through our contact form and accepting this Privacy Policy, you consent to your data being collected and used for the marketing purposes described above. You may withdraw this consent and opt out of marketing communications at any time by contacting us.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure. Your data is stored securely and access is restricted to authorised personnel who require it to deliver our services. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We do not sell your personal data. We may share your information with trusted third-party service providers who help us operate our business, including:

• Booking and customer relationship management platforms.
• NDIS plan managers (only where required for direct billing).
• Delivery and logistics partners.
• Marketing and email service providers.

These providers are bound by confidentiality obligations and may only use your data to provide services on our behalf. We may also disclose information where required by law.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic and deliver marketing content. Cookies are small text files stored on your device. We use:

• Essential cookies - required for the website to function correctly.
• Analytics cookies - to understand how visitors use our site and improve it.
• Marketing cookies - to track visitors across our site and present relevant promotions and offers.

You can manage or disable cookies through your browser settings. When you first visit our site, we display a cookie consent banner so you can accept or decline non-essential cookies.

Under the Australian Privacy Principles and relevant privacy laws, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal data (subject to legal requirements).
• Opt out of marketing communications at any time.
• Withdraw consent for data processing.
• Lodge a complaint with a privacy regulator.

To exercise any of these rights, please contact us using the details below.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes and enforce our policies. When your data is no longer needed, we securely delete or anonymise it.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: